Expanding
the Customer BaseSustainability

Expanding the Customer Base

The TAKARA & CO GROUP has an excellent customer base of listed companies and companies preparing for listing. By extracting needs and seeds from this customer base and continuing to create new value that is useful to our customers, we will strengthen relationships of trust. Expansion of customer base is an important element for achieving sustainable growth.

Building Relationships of Trust with Customers

In order to solve customers' problems, we need to be truly close to them, extract seeds not only from their needs but also from their expertise, and make proposals that only the Group can offer. To this end, we aim to build relationships of trust with our customers and all of the Group's human resources strive to be good partners in the disclosure of information by our customers.

Enhanced Support System for Each Company

We always take the opportunity to provide our expertise as added value to our customers. We have established a system to support information disclosure, such as the "Research Department Check" conducted by the Research Department between the preparation and submission of statutory disclosure documents, and a system that allows customers to call us at any time when they discover any issues. Our founding principle, "Ask Takara Printing if you have a problem," continues to prevail. Our approach of always staying close to our customers and working together to solve their problems is one of the reasons why many of our customers are satisfied with our services.

Thorough Management of Customer Information

Due to the nature of our business, in which we receive important information related to our clients' financial results and other matters, we thoroughly educate our employees on the handling of information and data. All data we receive is managed on the "Work Document Data Management System," and is only accessible by the person in charge designated for each customer. Confidential information, such as customer information and order information, is managed on a dedicated system that is not connected to the Internet. We have also introduced the "TAKARA. DIC-NET" system as a mechanism to securely send and receive data to and from our customers.

Support for Customers Aiming for Initial Public Offering (IPO)

The Group is working to expand its customer base by focusing on IPO support for customers in the preparation stage for listing. Although preparation for IPO involves a wide range of duties, the preparation of listing documents is the most demanding task. Our sales representatives serve as the contact point and, in cooperation with Group companies and related external organizations, propose services that our clients need at each stage of the process and support them on their way to a successful listing.
For companies preparing to list their shares, we have set up a dedicated community site, "IPO Club," which provides practical information. The site is equipped with a search system for various disclosure documents and laws and regulations, a download function for application documents and disclosure document templates, and a web-based question function that allows users to ask questions directly to our professional staff and outside experts, while also providing the latest information on stock listings. In addition, our subsidiary Task Co., Ltd. has a system in place to outsource all aspects of IPO preparation, including the preparation of a medium-term management plan and internal regulations, and support for establishing internal controls.
In this way, we provide support to customers aiming for IPO, making full use of our expertise in each field to ensure a smooth and speedy listing.

Expansion of Customer Base through High-Quality Interpreting and Translation Services

Companies are being called upon to offer the same level of information disclosure to foreign shareholders as to domestic investors, and the possibility of English-language disclosure becoming mandatory is increasing. Translation of disclosure information requires not only advanced information management but also prompt and accurate translation quality. We began providing disclosure translation services in earnest seven years ago, and have been meeting customer needs with high quality translations.
We welcomed TRANSLASIA HOLDINGS PTE. LTD. to the Group in November 2018, TOIN Corporation in February 2019, and Simul International, Inc. in March 2020, strengthening our response capabilities by expanding the number of languages for translation. As a result, we have expanded our service lineup to cover general translations, localization, and interpreting, in addition to disclosure translation. This has enabled us to further expand our customer base to a wide range of customers, including Japanese companies other than listed companies and companies in preparation for listing, overseas companies, government offices, and non-profit organizations.